So the last time I talked to EA, they told me to go update my drivers/firmware to make sure that wasn't the problem. Hence finding out that no it isn't a problem with the disc.Īnd it's not my drive, because my drive plays other DVD ROMs with no problem.Īnd it's not my system because EA had me run diagnostic tests and told me my computer should be able to run the game without a problem. I checked someone else's computer after returning my first disc to the store, finding out that the second disc didn't work either, and making my third call to EA which resulted in him telling me that the disc was probably bad and I should go get yet a third copy to try. It won't even register that it exists on mine. I found out that this game WILL play on someone else's computer (so it's not a bad disc) but it won't play on mine. I can't even tell you how long all this has taken so far. I've now made four phone calls to EA (and I'm on hold for the fifth one right now). It's not DVD ROM games in general because other DVD ROM games work just fine on my computer. ridiculous.Ĭlick to expand.I feel like just banging my head against the wall right now. The best she could tell me is that there must be something wrong with the disc and I should return it to the store I got it at. I'm on hold with tech support but have no idea how long of a wait this will be.Ĭan anyone help me? Anyone else having this problem? I tried looking it up online and saw other people saying they have this problem, but no solution. I tried rebooting my computer and that didn't do anything. If I go to "startup" and look under "all programs" there's nothing whatsoever in there about Sims 3. It just will not recognize that the disc is there. If I click on "my computer" and try to click on the drive its in, it says "please insert a disc into Drive E". If I put it in, it doesn't start up on its own. I've tried both drives, I know my computer meets the system requirements, so it isn't that, it doesn't do this with any other disc that I own. My computer will not even recognize that there's a disc in. I cannot get my game to run/load/play whatever.